Contact Us

Thank you for visiting Mekuroe. If you have questions about an order, product, payment, shipping, return, refund, or any other issue, please contact us using the information below.

Customer Support

Email: support@mekuroe.com

Support Hours

Our customer support team typically responds within 1 to 3 business days, Monday to Friday, excluding public holidays.

Order Questions

If you are contacting us about an existing order, please include your order number, the email address used at checkout, and a clear description of your question or issue.

Shipping Questions

If your question is about shipping or delivery, please include your order number and tracking number (if available). Please note that tracking updates may take several business days to appear after dispatch.

Returns and Refunds

If you want to request a return or report a damaged, defective, or incorrect item, please include your order number, photos of the item, photos of the packaging, and a description of the issue.

Business Inquiries

For business, partnership, or general inquiries, please contact us at support@mekuroe.com and include a clear subject line so we can route your message to the appropriate department.

Important Notice

Please ensure that your contact information is accurate when reaching out to us. We are not responsible for delays caused by incomplete or incorrect information provided in your message.